Genesys: Dialog Engine Bot Flows & Conversational AI

Thursday, January 27, 2022 | 8:00 - 9:00 AM PST

In this session you will learn how Dialog Engine Bot Flows simplify creating and orchestrating voicebot and chatbot conversations with a simple drag and drop interface built directly into the Genesys environment. Including the latest release that added Intent Miner, a differentiating capability for automatically surfacing intents from conversations, as well as better integration with Genesys Knowledge.