Fireside Chat

Unlocking Contact Center Insights With Conversation Analytics

Join Call Journey & InflowCX For a Deep Dive into Conversation Analytics

Wednesday, May 31, 2023 | 1:30 - 2:00 PM PST

Join Adam Rennert, President of InflowCX, and Paul Humphrey, CEO of Call Journey for a deep dive into interaction analytics and its ability to unlock valuable operational and performance insights for your call center. This interactive discussion will cover the core benefits of implementing a dedicated conversation analytics platform, exploring topics such as root cause analysis of your most essential measures, and creating operational efficiencies leveraging the lived experiences of your agents and customers.

Don't miss this opportunity to learn from experts in the CCaaS space, as they reveal how examining all of your customer interactions with AI can lead to a significant competitive advantage and better overall performance in your contact center operations.


All attendees will receive a $20 Amazon Gift Card




Adam Rennert

President of InflowCX


Paul Humphrey

CEO of Call Journey

Call Journey is a strategic InflowCX partner whose Interaction platform empowers entire organizations with valuable insights contained within the millions of hours of customer interactions in their call center.

Their mission is to deliver unparalleled insights via Interaction AI to help organizations understand their customers and people better… so they can do better.

Brought to you by InflowCX & Call Journey
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