For organizations unsure of where to begin with AI adoption, our AI Impact Assessment offers a comprehensive solution. By analyzing current interactions, gaining insights on interaction reasons, AHT drivers, customer sentiment, and delivering recommendations for prioritizing AI and Automation initiatives, this service acts as a catalyst for kick-starting the AI journey.

With our AI Impact Assessment,  we will:

• Analyze your current interactions (recordings and/or digital interactions)
• Gain insights on your interaction reasons, AHT drivers, customer sentiment, and customer effort
• Deliver recommendations for prioritizing your AI and Automation initiatives
• Help you kick-start your AI journey!