Fireside Chat

Humanizing the Patient Experience in a Digital World

Humanizing the Patient Experience in a Digital World

Thursday, July 25, 2024 | 10:00 - 10:30 AM PST 

Join InflowCX, an Amplix company, and Five9 for an informative session as we discuss the pivotal role of effective communication in transforming the patient experience (CX) within healthcare settings. As the healthcare landscape becomes increasingly patient-centric, understanding and addressing the communication needs of patients is crucial for delivering exceptional care and enhancing patient satisfaction. 

Key Highlights:

  • The Role of Communication in Patient Satisfaction: Learn how effective communication can significantly improve patient satisfaction and loyalty.
  • Cultivating a Communication Strategy: Discover techniques to enhance patient experience in your contact center through better communication practices.
  • Best Practices for Patient-Centric Experience: Explore actionable strategies to ensure every patient interaction is centered around their needs and experiences.

Don't miss this opportunity to gain valuable knowledge from industry experts and take away practical insights to elevate the patient experience.

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Panelists

1706313407306

Kate Dougherty

Senior Solutions Engineer, InflowCX

1683503638637

Roni Jamesmeyer

Senior Director of Product Marketing - Healthcare, Five9

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