Complimentary Webinar
Driving Impactful Customer Engagement
Integrating Customer Journey & Flow Performance Views in Genesys Cloud
Thursday, November 14, 2024 | 10:00 - 10:30 AM PST
Transform your customer service approach with Genesys Cloud’s Customer Journey feature and Flow Performance views. In this session, our experts will walk you through the process of enabling the Customer Journey feature, equipping agents with detailed interaction histories that enable them to anticipate customer needs and deliver personalized support. Additionally, you'll learn how to effectively set up Flow Performance views, which provide insights into service patterns and self-service effectiveness. By leveraging these actionable insights, you’ll discover strategies to optimize your customer interactions, ensuring a seamless, data-driven experience that elevates satisfaction and loyalty.
