Complimentary Webinar
Genesys Admin Training: Holiday Scheduling & Routing
Genesys Admin Training: Holiday Scheduling & Routing
Thursday, October 10, 2024 | 10:00 - 10:30 AM PST
With the holiday season comes increased customer demand and shifts in operating hours, making it essential to have the right scheduling and routing strategies in place. In this webinar, our experts will show you how to configure holiday schedules and adjust routing on the Genesys Cloud platform. Ensure your contact center is prepared to deliver consistent, high-quality service throughout the holiday season by learning the best practices for efficient scheduling and routing.
